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Frequently Asked Questions

Find answers to common questions about Alternative Dispute Resolution (ADR), our services, and how we work to promote peace and justice across Uganda.

General Questions

Reconciliation Trust International (RTI) is a non-state organisation committed to promoting peaceful dispute resolution through Alternative Dispute Resolution (ADR) mechanisms. We work across Uganda to provide mediation services, training, and peacebuilding programs that help individuals, communities, and institutions resolve conflicts constructively.

Our head office is located in Kampala CBD, Uganda. We operate across multiple regions of Uganda through our network of trained mediators and peace practitioners. You can contact us via phone at 0779 200 110 or 0789 524 150, or email us at info@reconciliationtrustuganda.com.

Yes, Reconciliation Trust International is a duly registered non-state organisation operating legally in Uganda. We adhere to all regulatory requirements and maintain high standards of transparency and accountability in all our operations.

Our services are available to a wide range of beneficiaries including: individuals and families in dispute, local communities, community leaders, religious institutions, civil society organisations, government institutions, justice sector stakeholders, prison inmates, and youth groups. We believe everyone deserves access to peaceful dispute resolution.

You can reach us through multiple channels: Call us at 0779 200 110 or 0789 524 150, email us at info@reconciliationtrustuganda.com, visit our website at www.reconciliationtrustuganda.com, or visit our office in Kampala CBD. You can also fill out the contact form on our Contact page.

About Alternative Dispute Resolution (ADR)

Alternative Dispute Resolution (ADR) refers to methods of resolving disputes outside of traditional court litigation. These methods include mediation, negotiation, arbitration, and conciliation. ADR is generally faster, less expensive, and more collaborative than going to court, and it helps preserve relationships between parties.

ADR offers numerous advantages: Cost-effective - significantly lower than court fees; Time-saving - resolution in weeks rather than months or years; Confidential - proceedings are private; Preserves relationships - collaborative approach reduces hostility; Flexible - parties control the process and outcome; Reduces court backlog - helps the justice system function more efficiently.

Yes, ADR is legally recognized and encouraged in Uganda. The Judicature Act and the Civil Procedure Rules provide for court-annexed mediation. Additionally, the Arbitration and Conciliation Act governs arbitration proceedings. Uganda's justice system actively promotes ADR as a means of reducing case backlog and improving access to justice.

ADR can resolve a wide variety of disputes including: family disputes (divorce, child custody, inheritance), land conflicts, community disputes, business and commercial disagreements, workplace conflicts, institutional disputes, and even some criminal matters through restorative justice approaches. Most civil disputes are suitable for ADR.

Yes, agreements reached through ADR can be legally binding. In mediation, once parties sign a settlement agreement, it becomes a binding contract enforceable by law. In arbitration, the arbitrator's award is final and binding, with limited grounds for appeal. Court-annexed mediation agreements can be adopted as consent judgments by the court.

Mediation Services

Mediation is a voluntary and confidential process where a neutral third party (the mediator) helps disputing parties communicate, understand each other's perspectives, and reach a mutually acceptable agreement. The mediator does not impose a decision but facilitates dialogue and problem-solving. The process typically involves joint sessions and private caucuses with each party.

The duration of mediation varies depending on the complexity of the dispute and the willingness of parties to cooperate. Simple disputes may be resolved in a single session of 2-4 hours. More complex matters might require multiple sessions over several weeks. On average, most mediations are completed within 1-3 sessions.

RTI is committed to making mediation accessible to all. We offer sliding scale fees based on ability to pay. Some community mediation services are provided free of charge or at minimal cost. For institutional and commercial mediation, fees are competitive and significantly lower than litigation costs. Contact us for a specific quote based on your situation.

Mediation is voluntary, so we cannot force anyone to participate. However, we can help by reaching out to the other party to explain the benefits of mediation and address any concerns they may have. In court-referred cases, judges may strongly encourage or order parties to attempt mediation before proceeding with litigation.

Yes, absolutely. All mediation sessions are strictly confidential. What is discussed in mediation cannot be used as evidence in court if the mediation does not result in an agreement. Our mediators are bound by professional ethics to maintain confidentiality. This confidentiality encourages open and honest communication between parties.

ADR Training & Capacity Building

RTI offers comprehensive training programs in: Basic Mediation Skills, Advanced Mediation Techniques, Negotiation Skills, Conflict Management, Restorative Justice Practices, Peacebuilding Strategies, and Customized ADR Training for organizations. Our programs are designed for mediators, legal professionals, community leaders, HR professionals, and anyone interested in conflict resolution.

Training duration varies by program: Basic Mediation Skills typically runs for 3-5 days; Advanced Mediation is 2-3 days; specialized workshops range from 1-2 days. We also offer comprehensive certificate programs that span several weeks with both theoretical and practical components. Custom training durations can be arranged for organizations.

Yes, participants who successfully complete our training programs receive a Certificate of Completion from Reconciliation Trust International. For our comprehensive mediation training, participants who meet all requirements (including practical assessments) receive certification as RTI-Accredited Mediators, recognized within our network and partner organizations.

Yes, we offer on-site training for organizations, institutions, and community groups. We can customize the training content to address your specific needs and context. This is often more cost-effective for groups and allows us to address organization-specific conflict dynamics. Contact us to discuss your training requirements.

There are no formal prerequisites for our basic mediation training. We welcome participants from all backgrounds who have an interest in conflict resolution. However, participants should have good communication skills, emotional maturity, and a genuine desire to help others resolve disputes. For advanced training, completion of basic mediation training (from RTI or equivalent) is required.

Our Services & Programs

Our restorative dialogue programs provide safe platforms for individuals and groups affected by conflict or harm to discuss issues, repair harm, and rebuild trust. We facilitate victim-offender dialogues, community conferencing, family group conferencing, and restorative circles. These programs focus on accountability, healing, reconciliation, and restoration of relationships.

RTI collaborates with justice sector institutions to promote ADR mechanisms that complement the formal justice system. We work with courts to support court-annexed mediation programs, train judicial officers in ADR, and help reduce case backlog. We also partner with legal aid providers, the police, and correctional services to integrate ADR into their operations.

RTI supports ADR initiatives within correctional institutions to promote conflict resolution and restorative justice among inmates. Our programs include conflict management training for inmates and staff, mediation of disputes within prisons, and reintegration support that helps offenders prepare for successful return to society. These programs contribute to reduced prison congestion and lower recidivism rates.

Yes, community peacebuilding is central to our work. We provide mediation services for land conflicts, inter-community disputes, and local disagreements. We also facilitate community dialogue forums, peace awareness campaigns, conflict prevention workshops, and inter-community reconciliation meetings. Our approach helps communities address conflicts before they escalate.

You can request our services by: Calling us at 0779 200 110 or 0789 524 150; Emailing info@reconciliationtrustuganda.com; Filling out the contact form on our website; Visiting our office in Kampala CBD; or Submitting a partnership request through our "Become a Partner" form. Our team will respond within 1-2 business days to discuss your needs.

Partnerships & Support

We welcome partnerships with organizations that share our vision. You can express interest by clicking the "Become a Partner" button on our website, filling out the partnership form, or contacting us directly. We collaborate with government institutions, justice sector organizations, civil society, religious institutions, community leaders, and development partners.

You can support RTI by: Making a donation through our Donate button, Volunteering your time and skills, Partnering with us on programs, Referring individuals or communities who need our services, Spreading awareness about ADR and our work, or Attending our training programs. Every contribution helps us promote peace and justice across Uganda.

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